Refund policy

Return and Refund Policy

Last updated: August 10, 2026

At Shakeup Adventures, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of delivery.

Return Eligibility

To be eligible for a return:

The return request must be submitted within 30 days of delivery.
The product must be unused and in its original condition.
The product must be returned with its original packaging and included components.
Products that have been used, damaged, altered, or are missing original components may not be eligible for a refund.

How to Request a Return

To request a return, please contact us using the contact information provided on our website. Include your order number and a brief description of the reason for the return.

If your return is approved, we will provide instructions for returning the product.

Return Shipping

Customers are responsible for the cost of return shipping.

We recommend using a shipping service that provides tracking, as Shakeup Adventures cannot be responsible for returned items that are lost in transit.

Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

We do not charge a restocking fee for eligible returns.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible with your order number and photographs of the issue.

We will review the situation and work with you to provide an appropriate resolution.

Order Cancellations

Customers may request cancellation of an order before the order has been fulfilled.

Once an order has been fulfilled or shipped, it can no longer be canceled. In that case, the customer may request a return in accordance with this Return and Refund Policy.